✿Market Research

MARKET RESEARCH INTO HOTEL SERVICES AND EXPERIENCE

TESTIMONIAL: 2007 Danielle Kottnauer PR & Marketing at The Forbury Hotel

“Debbie carried out a series of telephone interviews with several of our customers. Debbie had a 25-30 minute conversation with each guest, covering all aspects of their stay and their experience of The Forbury. Our intention has been to publish extracts from these interviews on the website to give a flavour of what people say about us, but we have also found the exercise extremely useful in identifying issues with customer service that needed attention. We’re now revamping our training for staff based on the understanding of what was important to our guests that we got from Debbie’s work.” http://www.theforburyhotel.co.uk